This Contact Us page lists the official customer service and business identity information for Keriz so customers can verify who operates the store. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: BRAND NEW RETAIL PTY LTD
Store Name: Keriz
Physical Business Address: UNIT 5 196-198 ROWE STREET EASTWOOD, 2122 Australia
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@keriz.shop
Business Phone Number: +61480804753
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
For faster support, customers should send one clear message per order issue and include any photos or measurements that help us review the request. When information is incomplete, we may ask for the missing order details before confirming the next step.
Customer messages are reviewed during the support hours above. If a request involves shipping, return inspection, payment verification, damaged goods, or carrier review, we may ask for extra order details before the case can be completed.
DOG TOY ORDER QUESTIONS
For Keriz dog toy questions, include the product title and the detail you want reviewed, such as toy type, size, material, texture, fleece strips, tie straps, package count, or damaged area. Close product photos are more useful than full-room photos or videos of play behavior.
We can help with order status, missing pieces, product condition, returns, exchanges, and product-page clarification. We do not provide veterinary diagnosis, training plans, behavior guarantees, or claims that any toy is indestructible.