Last updated: July 3, 2026
These Terms of Service explain the rules for using the Keriz website, browsing products, placing orders, and contacting support. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. This store is operated by BRAND NEW RETAIL PTY LTD. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Because Keriz is a focused storefront, product information is organized around practical attributes such as dimensions, materials, package contents, care notes, and intended household use. Keriz avoids broad multi-category claims and keeps customer guidance tied to the products currently offered on this website.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This governing law statement follows the legal business address and registration information supplied for BRAND NEW RETAIL PTY LTD.
Product Information and Store Content
We prepare product pages for dog toys for supervised play and enrichment with practical titles, photos, dimensions, materials, colors, package contents, care notes, and intended-use information. Small differences can happen because of screen settings, lighting, production batches, or measuring methods. Questions about dog toys for supervised play and enrichment are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Customers should use purchased items only for their stated purpose and follow any product page, packaging, care, safety, or installation guidance. Support reviews may consider misuse, improper care, unauthorized modification, or use outside the stated purpose.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments or other payment methods shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to BRAND NEW RETAIL PTY LTD unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Dog Toy Product Scope
Keriz listings describe dog toys for supervised fetch, chew breaks, and sniffing enrichment only. They are not veterinary products, training programs, chew-proof guarantees, pet food, treat products, grooming tools, or behavior-correction devices. Customers should review material, size, play style, package count, and supervision notes before checkout.
No dog toy should be treated as indestructible. Durability and suitability can vary by dog size, bite strength, chewing habit, play environment, and supervision. Keriz provides product facts and images, but customers remain responsible for monitoring play and removing any toy that becomes damaged.
SECTION 5 - CONTACT INFORMATION
Company Name: BRAND NEW RETAIL PTY LTD
Store Name: Keriz
Business Address: UNIT 5 196-198 ROWE STREET EASTWOOD, 2122 Australia
Email: support@keriz.shop
Phone: +61480804753
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST