Terms of service
Terms of Service
Welcome to Keriz. This website is operated by BRAND NEW RETAIL PTY LTD. Throughout the site, the terms "we", "us", and "our" refer to BRAND NEW RETAIL PTY LTD.
By visiting our website, browsing products, placing orders, or contacting our support team, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional policies referenced herein and/or available by hyperlink. Please read these Terms carefully before accessing or using our store.
Please note that all transactions on our store are calculated and processed in United States Dollars (USD).
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site (including but not limited to copyright laws).
Section 2 - Modifications to Services and Prices
- Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products, content, or services when necessary.
- Paid Order Protection: Paid order prices are legally protected once checkout is successfully completed. We will never unilaterally increase paid order prices or charge additional fees before shipment.
- If a clear pricing, inventory, or listing error affects an order, we will contact you directly, cancel the affected order if necessary, and issue a full refund to your original payment method.
Section 3 - Accuracy of Billing & Account Information
We reserve the right to refuse, limit, or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors, or appear fraudulent, high-risk, abusive, or incorrectly priced because of a technical error.
You agree to provide current, complete, and accurate purchase, billing, account, contact, and shipping details for all purchases made at our store. You agree to promptly update your account and payment information (including email address and credit card numbers) so we can complete your transactions and contact you as needed.
Section 4 - Dog Toy Product Scope & Supervision
Keriz listings and store content describe dog toys for supervised fetch, chew breaks, and sniffing enrichment only. They do not constitute veterinary products, professional training programs, pet food, treat products, grooming tools, or behavior-correction devices.
Supervision Warning: No dog toy should be treated as indestructible. Durability and suitability can vary depending on your dog's size, bite strength, chewing habits, play environment, and level of supervision. While we provide detailed product materials and size guides, you remain solely responsible for monitoring play and removing any toy immediately if it becomes damaged or worn.
Section 5 - Product Information, Use, and Care
We prepare all product pages for our dog toys and pet supplies with practical titles, photos, dimensions, materials, colors, package contents, care notes, and intended-use information. Small differences in color or measurements may occur due to screen settings, studio lighting, production batches, or standard measuring methods.
Customers must use purchased items strictly for their stated purpose and follow any care, safety, or installation instructions provided on our site or packaging. Customer support reviews for returns or warranty claims may consider product misuse, improper care, or unauthorized modifications.
Section 6 - Third-Party Services, Shipping, & Returns
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you. Payments are processed securely through Shopify Payments or other options shown at checkout. All shipping operations, returns, refunds, and cancellations are handled in accordance with our Shipping Policy and Return & Refund Policy.
Section 7 - Governing Law
These Terms of Service and any separate agreements under which we provide you services shall be governed by and construed in accordance with the laws of New South Wales (NSW), Australia, without regard to conflict of law principles. This statement aligns with the official business registration of BRAND NEW RETAIL PTY LTD.
Section 8 - Intellectual Property & Website Updates
All website content, product presentations, text, layouts, graphics, images, and branding are owned by or licensed to BRAND NEW RETAIL PTY LTD unless otherwise stated. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. The version posted on the website at the time of your visit or order applies.
Section 9 - Contact Information
If you have any questions or concerns regarding our Terms of Service, please contact us at:
- Legal Company Name: BRAND NEW RETAIL PTY LTD
- Store Name: Keriz
- Email: support@keriz.shop
- Phone: +61480804753
- Business Address: UNIT 5 196-198 ROWE STREET EASTWOOD, NSW 2122 Australia
- Support Hours: Monday - Saturday: 9:00 AM - 5:00 PM (AEST)